Question 1

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

Our MOQs vary by product. Generally, pens start at 100 units, notebooks at 50 units, and gift sets at 50 sets. Please check specific product pages or contact us for details.

Question 2

What branding options do you offer?

Accepted Answer

We offer a wide range of branding techniques including laser engraving, screen printing, UV printing, debossing (blind or foil), and hot stamping. The best option depends on the material and your logo design.

Question 3

Do you ship nationwide?

Accepted Answer

Yes, we ship to all 50 states across the USA. We use reliable carriers like FedEx, UPS, and USPS to ensure your order arrives safely and on time.

Question 4

Can we request samples?

Accepted Answer

Absolutely. We can provide stock samples for quality assessment (shipping fees may apply). For custom pre-production samples with your logo, a setup fee is required, which is often refundable upon placing a bulk order.

Question 5

What is your production lead time?

Accepted Answer

Standard production time is typically 2–4 weeks after artwork approval. Rush orders may be accommodated depending on our schedule and the product type.

Question 6

Do you offer bulk order pricing?

Accepted Answer

Yes, we offer tiered pricing based on quantity. The more you order, the lower the unit cost. Contact us for a customized quote based on your specific needs.

Question 7

What notebook paper options do you have?

Accepted Answer

We offer various paper weights (80gsm, 100gsm, 120gsm) and styles (lined, dotted, blank, grid). We also have eco-friendly recycled paper options available.

Question 8

Do you accept rush orders?

Accepted Answer

Yes, we can often expedite production for an additional fee. Please let us know your deadline upfront so we can confirm feasibility.

Question 9

Can you help with logo design?

Accepted Answer

While we don't offer full brand identity design, our team can help optimize your existing logo for print and create digital mockups for your approval.

Question 10

What are your payment terms?

Accepted Answer

For most custom orders, we require a 50% deposit to start production, with the balance due before shipping. We accept major credit cards and bank transfers.

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